Privacy Policy
1. Summary
- You can design without giving us anything. While you work, your design is stored only in your own browser.
- When you export, we need an email address for your free account. Paid plans are handled by our payment provider; we never see your full card number.
- We don't sell or rent personal information, and we don't use advertising trackers.
- You can ask us to see, correct, export or delete your data at any time.
Hope Springs Ventures, LLC ("we") is responsible for the personal information described here. Contact: support@extrudable3d.com.
2. What we collect
| Information | When | Why |
|---|---|---|
| Email address, and whether you opted in to tips and news | When you create an account (first export) | Run your account, send sign-in links, account security |
| Plan, purchase dates, country, partial payment details (such as card brand and last four digits) | When you buy a pass or subscribe | Provide your plan, handle billing questions, meet tax and accounting duties |
| Support messages and attachments | When you contact us | Help you |
| Basic technical data: browser, device type, pages visited, errors | When you use the site | Keep the Service working and improve it, without identifying you across other sites |
Payment card details are collected and stored by Stripe, through its Managed Payments service, not by us.
3. Your designs
While you design, your work is saved in your browser's local storage on your own device; it isn't sent to us. Export files are also made in your browser, so your designs and the images you import are not uploaded to us. Saved projects are files you download and keep yourself. We don't use your designs to train AI models and we have no copy to share.
4. How we use information
To provide and secure the Service; to process purchases; to send service messages such as receipts, renewal reminders and important changes; to answer support requests; to understand and fix problems; and to comply with law. Where the law requires a legal basis, we rely on performing our contract with you, our legitimate interest in running and improving a secure service, your consent (for marketing email), and legal obligations.
5. Who we share it with
Only with service providers who help us run the Service, under contracts that limit their use of the data: our payment provider and merchant of record (Stripe, through its Managed Payments service); hosting and sign-in email delivery (Hostinger). We may disclose information if required by law or to protect rights and safety, and to a successor if the business is sold, in which case this policy continues to apply. We do not sell or share personal information for targeted advertising.
6. Cookies and analytics
We use only cookies and local storage that are needed to run the Service: one cookie that keeps you signed in, plus local storage on your device for your settings and in-progress design. We don't currently use an analytics service; if we add one, it will be cookie-free and we'll update this policy first. Stripe sets its own cookies on its checkout and billing pages to process payments and prevent fraud. We don't use advertising or cross-site tracking cookies.
7. Emails
We send the service emails you need: account confirmation and sign-in links, and notices of important changes. Receipts and renewal reminders come from Link, on behalf of Stripe. Product news and tips are sent only if you opt in, and every such email has a one-click unsubscribe link.
8. How long we keep data
Account data is kept while your account is open and deleted within 30 days after you close it, except billing records we must keep for tax and accounting, usually up to 7 years. Server logs are kept for up to 30 days.
9. Your rights
You can ask to access, correct, download or delete your personal information, and to object to or restrict certain uses. Email support@extrudable3d.com; we'll respond within 30 days and may need to confirm it's you. If you're in the EU or UK you can also complain to your data protection authority. California residents have the right to know, delete and correct personal information and to not be discriminated against for using these rights; we do not sell or share personal information as those terms are defined in California law.
10. Children
The Service is not directed to children under 13, and we don't knowingly collect their personal information. If you believe a child has given us information, contact us and we'll delete it.
11. Security
We use encryption in transit (HTTPS), access controls and reputable providers to protect your information. No system is perfectly secure; if a breach affects you, we'll notify you as the law requires.
12. International transfers
We're based in the United States and our providers may process data in the US and other countries. Where required, we use appropriate safeguards such as standard contractual clauses.
13. Changes
We'll post updates here and change the date above. For material changes we'll notify you by email or in the app before they take effect.
14. Contact
Hope Springs Ventures, LLC · support@extrudable3d.com